Returns & Exchanges
On maugojewelry.com you have the right to return or exchange your order within 14 days from the date you receive it. The products to be returned must be unused other than for trying them on.
Please note that we do not cover the cost of returns unless they are due to a claim or a fault of ours.
Please contact customer care before returning faulty or incorrect items.
If you wish to return your purchase a resignation form should be submitted to the following address: firstname.lastname@example.org as a short e-mail information about the reason for the return and the approximate date of shipment. The goods should be sent to the following address:
Maugo Małgorzata Pawlik
Na Wzgórzu 22
The refund will be made within 14 days of delivery of the package to the address indicated above. To prevent fraud, we are only able to refund the amount to the bank account or PayPal account used for placing the order.
Kindly note that custom orders such as custom and half sized pieces, engraved items are final sale and cannot be returned or exchanged.
If your jewellery breaks due to a production error, you have the right to claim compensation within 12 months from the date you purchased your products. A proof of purchase is required to validate any claims. If so, you will receive a new piece or have it repaired by us free of charge. Please send an email to email@example.com stating your order number, description and photo of the damaged piece.
In case that a damage is caused by your own mistake, you can contact us and we will try to repair the damaged piece at an additional cost (only if possible to repair).
We reserve the right to decline unreasonable repairs, returns and exchanges. If you have questions concerning repairs, please reach out to us and we will do our best to help you.