FAQ

Where is MAUGO jewellery made?

All our jewellery is designed and handmade in Poland, with attention to every detail and the highest standards of traditional jewellery craftsmanship.

What materials is MAUGO jewellery made from?

All our jewellery is made from the highest-quality sterling silver and 14K gold.
We also use natural, ethically sourced gemstones.

How is your jewellery gold-plated?

Our silver jewellery is plated in a specialist laboratory with a thick, two-micron layer of 24K gold. Even so, with intensive wear, gold-plated elements may naturally lose some of their original, rich colour over time.

How should I care for my MAUGO jewellery?
  • Sterling silver (925): Naturally tarnishes over time. Remove it before bathing, sleeping and exercising, store it in a dry place and polish with a dedicated cloth when needed.
  • 14K gold (585): An exceptionally durable precious metal. Protect it from scratches during physical work. If needed, wash in warm water with a little soap and dry thoroughly.
  • Gold-plated jewellery: Handle with care. Remove it before contact with water, perfume and cosmetics. Clean only with a dry, soft cloth, avoiding abrasive products.
How long does it take to process an order?

The standard processing time for orders within Poland is on average 2–7 business days. For pieces made to special order, the waiting time is 4 to 6 weeks. Please allow additional time for courier delivery.

What delivery methods and costs do you offer?

We ship orders via InPost parcel lockers and DPD courier. Standard shipping within Poland costs PLN 19, and shipping is free on orders over PLN 1,000. We also ship to most European countries via DPD courier.

Is your jewellery suitable for people with allergies?

Yes. We use high-quality precious metals, making our jewellery skin-friendly and nickel-free.

How can I report a problem or request a repair?

Please email all complaints and repair enquiries to contact@maugojewelry.com, including your order number, a description and photographs of the damaged piece.